Monique Richardson


Monique Richardson, author of ‘They Serve Like We Lead – How To Take Care Of Your People So They Take Care Of Your Customers’ is a service leadership and customer service expert. Monique is a highly sought after global speaker and trainer who is obsessed with transforming customer service cultures through a service leadership driven approach.

Published Articles

How to Deal with Aggressive Customers

How to Deal with Aggressive Customers

Monique Richardson15 August 2023

Customer aggression and conflict continues to be on the rise and a major concern for employers. During Covid-19, escalations of customer behaviour in some industries rose as high as 400%. The effect of dealing with aggressive customers is immense. It causes... Read More ยป 3 min read

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