The Small Business Support Line

by 18th of October, 2011

The Small Business Support Line has reached its 40,000th call. The service was established by the Australian government in September 2009 in response to the global recession to help individuals with enquiries regarding:

  • finance and cash flow management (including loan and banking products)
  • marketing and promotion, including research and statistics
  • business planning and diagnostic services
  • legal, accounting and taxation services
  • registration and licences
  • e-business and online assistance
  • Occupational Health and Safety (OH&S)
  • government initiatives, grants and assistance
  • employing staff
  • home-based business
  • importing and exporting
  • tenders and contracts
  • intellectual property
  • franchising
  • insurance
  • retail leasing guidance
  • personal stress and hardship counselling
  • government regulation
  • human resource management.

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Today, the small business support line is serviced by small business experts and continues to offer advice on a range of business topics including taxation, finance, cash flow, marking, business planning and connecting individuals with other support services available.

Small Business Support Line 1800 77 7275.

There is also a live chat option provided by

The Support Line is open from Monday to Friday from 8:00 am to 8:00 pm (AEST).

JUNE REPORT: Until 30 June 2011 33,699 calls have been answered and 4,154 emails* sent. The 'Live Chat' service has seen 1,526 chats initiated by small business customers.

The top 5 call enquiries are about:

  • Registration and licences Government initiatives,
  • grants and assistance
  • Starting a business
  • Legal, accounting & taxation services
  • Business planning and diagnostic services

The top 5 industry sectors using the support line are:

  • Retail Trade
  • Professional, Scientific and Technical Services
  • Construction
  • Health and Community Services
  • Accommodation and Food Services

This free service provided by the Australian government is an important one for all small businesses. Have you ever used this support line? Would you reccomend it to other small businesses?

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